Refund policy

Refund & Return Policy

At Om Hrim Rudraksh, customer satisfaction is important to us. Please read our policy carefully before placing your order.

No Return & No Refund

• We do not accept returns or provide refunds once an order is placed.
• Orders cannot be cancelled or modified after confirmation.
• Refunds will not be provided for orders that are returned due to an incorrect address, incorrect phone number, customer unavailability, or courier-related delivery issues.

Exchange Policy

We offer exchange only in the following cases:

• You receive the wrong product.
• You receive a damaged or defective product.

How to Request an Exchange

To request an exchange, please email us at omhrimrudraksh1500@gmail.com with:

• Your Order ID
• Your Registered Mobile Number
• A complete unedited unboxing video clearly showing the sealed package being opened from start to finish. This video is mandatory for verification.

Exchange Timeline

• Exchange requests must be submitted within 2–3 days of receiving your order.
• Once verified, we will initiate the exchange for the same product.

Note: Exchange requests without a proper unboxing video or after the specified time period may not be accepted.